In April 2014 I used to be specified a voucher for aiding with an sick client on considered one of yur flights. Unfortunately because of some unexpected circumstances I have not been ready to use the voucher.
On January 25th I contacted American Airways, as I checked out our reservations and discovered that my Daughter had us traveling all day, So I known as to up grade our tickets to first class as I didn't need to travel all day in coach. I take advantage of lay seek to travel top quality as I am sure you may evaluate but I am looking to preserve my Miles as we're planning a significant loved ones/graduation vacation to Hawaii.
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We are already Recurrent flyer buyers for more than thirty many years, and one of many attractions for us to continue with the services would be the benefits you provide to us and The nice service We've constantly experienced in countless trips with AA. On Jan 29 2015, I called AA en Español to help make arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A nice lady Ana Maria helped me with the many paper do the job and I did buy all the additional expenses with my City Bank card foe my husband and myself and Ana Maria told me that I will obtain confirmation on my e mail, and gave me around the telephone our two locator records. Perfectly, currently when I identified as once again since we didn't get the information on my email, we were being knowledgeable to our shock that only my husband had reservation and there was absolutely nothing on history for myself!
touring from Miami to Lima on Saturday March 21 even if I reserve the seats in advance I received the final row on the right side from the window as well as the seat didn't move creating my flight tough ., on the way again on flight # 918 the service was worst. from the sign in I needed to open up my match circumstances to even up the weigth . Once i offer to pay for the 3 further lbs . they attempt to cost me $ a hundred and eighty.00per accommodate situation. avoiding to pay for $ 480.00 I had to go on he floor to move all around my belongins ,I needed to return to the counter for the reason that out seats ( we have been # ten on line at check in ) have been separates, after that we experienced to maintain walking around the gates as the counter employee by no means gave us the gate number, ( Once i talk to concerning the gate details to a different amercian ailines worker in gate 26 he pointed to the gate screan ) this time the seats felt more compact that common , the foods was terrible, the bread was so difficult , the lettuce within the salad look old , I returned the meals precisely the same way which i been given it, the light turns off though im studying severeal occasions which i had to help keep my finger about the change to continue reading through following 5 terrible several hours I got to the summary which i wont journey on American Airways once more
I flew American airlines for The 1st time and it'll be my past time it had been the most horrible knowledge I had ever experienced which has a airline. hardly ever once again you had far better Obtain your act collectively
When I arrived in the airport I asked each within the ticket counter, once we checked our luggage, and in the Admirals Club to validate that we were in Business enterprise Class. The two moments I had been explained to we were being in Enterprise. My Boarding Go showed seats 16A and 16B, as this is just one row guiding Business, I did not realize right up until I boarded that we have been actually in Coach.
I termed AA this early morning and I used to be notified which they identified the car seat in NYC. It will likely be leaving NYC this afternoon and we be at my house someday now or tomorrow.
I not too long ago flew to Fort Lauderdale on February eighteen, 2016 on The ten am flight from Philadelphia. One of the stewardesses was a woman named Kim who were a stewardess for a very long time on American. I was traveling with my daughter and her 4 thirty day period outdated little one and experienced various stick with it luggage as well as a bag for the pumping and nursing bottles. Kim Bonuses was fantastic, these kinds of a great help with many things in the course of our journey which includes although not restricted to finding about the flight, receiving the bags in to the overhead compartments, finding us objects we wanted through the flight and finding out on the flight with our luggage.
I had been distressed because of the party — I had medications in that baggage, and was most anxious about getting it shipped.
I've always been a loyal customer to AA and do not imagine any of your customers should be addressed On this method!
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As a company, you've stepped way away from line taking a public situation on this. Nevertheless the posture you’ve taken successfully favors “discrimination” versus all people who will be entitled on the Distinctive protective provisions appreciated by a privileged minority.
I had been on AA flight 487 yesterday heading from San Diego to Charlotte. I just wish to praise a flight attendant that went over and above the everyday routines of her task. She was so polite & welcoming and prepared to share her encounters along with make me truly feel additional snug.